Product Operations Manager
Dec 2025 -
Present
Vedded, Remote (Australia)
Creating structure across people, processes, and tools so the product org can scale with consistency.
- Improved workflows and rituals to support reliable delivery
- Increased alignment across product, engineering, design, and leadership
- Built internal documentation, templates, standards, and playbooks
- Supported onboarding, enablement, and hiring as the org grew
- Produced internal assets (CVs, presentations, operational materials)
Product Owner
Feb 2021 -
Dec 2025
Grupo Voalle, Santa Maria, Brazil
Led a 10-person cross-functional team (dev + QA) delivering omnichannel features integrated with an ERP.
- Ran discovery and consulting with a major ISP client
- Wrote user stories, specs, guides, videos, and release notes
- Facilitated Scrum ceremonies and strengthened delivery predictability
- Built and maintained API integrations, automations (n8n), and internal tooling
- Supported team growth with skill-development programs and coaching
Premium Account Manager
Nov 2019 -
Jan 2021
Grupo Voalle, Santa Maria, Brazil
Bridge between clients, developers, QA, and business areas, aligning expectations and delivery.
- Main point of contact for premium accounts
- Discovery sessions and requirement analysis for custom features
- Created documentation, user guides, and training materials
- Coordinated delivery across technical and business stakeholders
- Supported adoption through training and ongoing support
Product & Operations Consultant
Aug 2018 -
Dec 2020
HCC Energia Solar, Brazil
Partnered with teams and franchisees to design platforms and workflows that enabled growth from ~10 to 200+ units.
- Helped design and evolve custom platforms (CRM, field service, ERP integrations, compensation, workflow)
- Co-created a solar sizing and budgeting platform (proposal time ~5h → ~6min)
- Designed chatbot automation flows (Huggy → Botmaker) and surfaced new KPIs
- Defined MVPs, refined requirements, and supported dev/QA through delivery
- Turned an initial 30-hour project into an ongoing partnership
Co-Founder & Product/Operations Consultant
Jan 2017 -
Dec 2019
Zorgen Tecnologia de Resultados, Brazil
Co-founded a boutique consultancy focused on workflow optimization, custom software, and automation.
- Operated as fractional PM for multiple clients: discovery, requirements, and alignment
- Scoped projects, managed timelines, and coordinated delivery
- Oversaw ERP-integrated solutions, e-commerce platforms, dashboards, and automations
- Designed and tested workflows to ensure quality and predictability
- Supported enterprise clients with high-impact product and operations work
Academic Coordinator & Lead Instructor
Jan 2014 -
Dec 2017
English School, Brazil
Led instructor development and academic operations while the school scaled from 50 to 700+ students.
- Built teacher development programs (communication, soft skills, methodology)
- Facilitated workshops, presentations, and 1:1 mentorship
- Implemented onboarding, evaluation, and curriculum refinement processes
- Strengthened learning culture through coaching and feedback cycles
- Managed scheduling, curriculum work, and student progress tracking