The sound person in the band. Works behind the scenes so people, processes, and tools play in tune. Designs the systems that hold up the day-to-day work, from the invisible flows to the dashboard that shows up in the meeting.

Close to the client. Recognizes the process, maps it, documents it, follows through. Turns fuzzy needs into workflows people actually use and handles the loose ends: support, adjustments, and everything that keeps operations running.